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Rusty Birds FAQs
Hours of Operation:
Regular business hours are 9am to 3pm PST Monday through Friday. We do not have a showroom at our facility, but we do have a warehouse in Vancouver, Washington. If you would like to come by and shop, we will do our best to accommodate you. Please call 360.573.1055 or toll-free 888.995.0648 to make an appointment.
Our main line features a narrow tab on the bottom with holes for screws or nails for attachment to a fence post, tree branch, bird feeder, windowsill, even a door frame, fireplace mantel, or a bookshelf—wherever one desires a touch of personality and whimsy in their garden or home. We also carry a line of yard stakes, wall art, and other home and garden decor.
We generally ship orders via USPS or UPS within 7 business days.
If for any reason you are unsatisfied with your order, you can send back any item in its original unused condition for a refund or exchange. Items must be received back at our warehouse within 30 days of receipt of initial shipment.
We recommend shipping via FedEx, UPS, or USPS with insurance and required a signature to: 7318 NE 110th Street, Vancouver, WA 98662. We are not responsible for any lost, stolen, or damaged items upon return shipment.
If you are requested an exchange, please indicate in the shipment what you would like in exchange.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. The cost of the original shipping charge will be deducted from your refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
As long as you call us before your order has shipped, we'll be happy to process a cancellation.
Privacy: Your privacy is important to us. We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please take the time to read it so that you can know how we treat your personal information.
Postal Addresses: Once you make a purchase, request a catalog or other information from RustyBirds.com, your name, shipping/mailing addresses, and contact information are included in our customer file. Addresses and contact information are retained and used to insure a quick, efficient flow of product and services. Postal addresses are never shared, rented, sold or traded to third parties.
Email Addresses: If you supply us with your email address, it will be included in our customer files. Email addresses are regularly used to contact customers regarding orders or other transactions. Email addresses are never shared, rented, sold or traded to third parties.
Website Security: We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
Electronic Communications: When you visit RustyBirds.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Furthermore, we at Elegant Garden Design, Inc. and RustyBirds.com are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. However, because we have integrity, we will ask your permission first.
Lovely piece of art. Received shipment as planned. Very happy with the way it was packaged for shipment
Beautiful. I have it sitting in my garden reminding me of all good things. Thank you!
Arrived quickly. It is very pretty.
I was very pleased with the church and small tree.
I love all the products I purchased. They are beautiful! Some are being given as a unique gift.
Bigfoot Darryl Stake
I love your work for myself and friends!!!
It is happy, cheerful and bigger than I expected!
I have not received them yet.
Have bought a total of eight birds and they look great!
I have six of your birds now, plus a couple from other venders. They look charming on my fence top but they also serve a useful purpose. I have a metal bird (8 inches or taller) on each corner fence post where squirrels tend to enter my fence top. I have also placed groupings of birds at the two spots where a nuisance cat used to enter my yard. Cats can step over, and squirrels can hop over small birds, unless there are three or more close together, but neither the squirrels nor the cat can get over a metal bird the size of the screech owl. The result is that real birds can now visit my yard in peace.
Love the items so much. They will make great holiday gifts.
We just received our new Brambleton Lane Spinner and it has performed most excellently in our gusty NM winds. We have quite a few products from Rusty Birds and the quality of the workmanship is unbeatable. Will definitely keep adding to our collection.
I love them. Will look great around our pond.
We had a wren nest in a bird house on our patio this past summer. The warble was beautiful. I bought the rusted metal wren to sit near the nesting site, and I enjoy seeing it every day, and remembering all of the commotion of the baby wrens and watching them take flight.
Perfect addition to my outside Halloween decorations.
Package arrived in the time I requested. Always a great product and experience.