Rusty Birds FAQs
Hours of Operation:
Regular business hours are 9am to 3pm PST Monday through Friday. We do not have a showroom at our facility, but we do have a warehouse in Vancouver, Washington. If you would like to come by and shop, we will do our best to accommodate you. Please call 360.573.1055 or toll-free 888.995.0648 to make an appointment.
Our main line features a narrow tab on the bottom with holes for screws or nails for attachment to a fence post, tree branch, bird feeder, windowsill, even a door frame, fireplace mantel, or a bookshelf—wherever one desires a touch of personality and whimsy in their garden or home. We also carry a line of yard stakes, wall art, and other home and garden decor.
We generally ship orders via USPS or UPS within 7 business days.
If for any reason you are unsatisfied with your order, you can send back any item in its original unused condition for a refund or exchange. Items must be received back at our warehouse within 30 days of receipt of initial shipment.
We recommend shipping via FedEx, UPS, or USPS with insurance and required a signature to: 7318 NE 110th Street, Vancouver, WA 98662. We are not responsible for any lost, stolen, or damaged items upon return shipment.
If you are requested an exchange, please indicate in the shipment what you would like in exchange.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. The cost of the original shipping charge will be deducted from your refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
As long as you call us before your order has shipped, we'll be happy to process a cancellation.
Privacy: Your privacy is important to us. We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please take the time to read it so that you can know how we treat your personal information.
Postal Addresses: Once you make a purchase, request a catalog or other information from RustyBirds.com, your name, shipping/mailing addresses, and contact information are included in our customer file. Addresses and contact information are retained and used to insure a quick, efficient flow of product and services. Postal addresses are never shared, rented, sold or traded to third parties.
Email Addresses: If you supply us with your email address, it will be included in our customer files. Email addresses are regularly used to contact customers regarding orders or other transactions. Email addresses are never shared, rented, sold or traded to third parties.
Website Security: We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
Electronic Communications: When you visit RustyBirds.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Furthermore, we at Elegant Garden Design, Inc. and RustyBirds.com are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. However, because we have integrity, we will ask your permission first.
I love my new rusty owl trellis! It's a wonderful addition to my much beloved back yard which is full of bird activity, since I feed them everyday.
I love the owl trellis. Perfect for my backyard habitat.
Very attractive rustic trellis which was easy to assemble.
Love my rusty owl and the trellis!! Yard art is my thing
I have been buying Rusty Bird Wall Art for several years and this time was a winner just like all the others! I bought several pieces and all were delightful, beautifully designed (both the painted and unpainted) and crafted from the hummingbird and dragonfly magnets to the hanging rings. I also can't say enough about the customer service. They, too, are delightful and really want you to be happy with their products. I can't speak highly enough about my consistently wonderful experiences.
I am devoted to this wonderful company and the artists who meticulous craft these beautiful rusty critters and fairies. I ordered a variety of 10 in different sizes to place on my new fencing and on driftwood around my gardens. They look amazing!
He stares across the doorway at the crow-looking-back. An interesting pair.
He's very cute and I love e
I have had my eye on this for some time- it was so pretty and seemed a perfect Spring decoration. I finally broke down and purchased it and I am pleased with it. It is a nice size- large enough to be noticeable but not massive. The painting really brings the flowers to life. I have ordered from this store numerous times and have never been disappointed with any of their items. Shipping was fast, item was well-packed and arrived in perfect shape.
I originally purchased 2 of the baskets at the CDA street fair. After looking at them for a couple of days I decided I wanted to swap out all of my hanging baskets with them, so I ordered another 8 units. They are welded so they should hold up well. They are the perfect height. Currently all my baskets have extensions and they look OK but nothing like the new baskets. The baskets themselves are deeper allowing for more soil, a big problem I have with baskets that you buy at the big box stores. In hot weather you are constantly watering to keep the plants alive. I need to find a suitable pot for them now and I plan on transplanting all my baskets into the new ones next year. I'm looking forward to a much prettier and functional bunch of baskets. The price point was reasonable also for the value each nasket delivers. I'm pleased so far. The order was filled and delivered quickly. I did correspond with them a couple of times via text message. Very good service and a nice product. If all goes as expected, I may buy more...
Neighbors love it too. Only problem is that the connection between the body and the feet is too thin. It’s windy where I live — this is my third raven.
I bought three to make a grouping. They look great.
I just love it so much
BOUGHT AS A GIFT FOR FRIEND. KNOW SHE WILL LOVE IT.
Received today. Beautiful piece and well made. No disappointments. Will purchase more items from this small business.
Right after we put up our spinner we had a big storm with 40+ mph sustained winds and lost many tree branches. We thought the spinner might fly apart it was spinning so fast, but it held up great! We have other spinners that hardly rotate much, but this one is great!
We are thrilled by our trio!!
Thanks so much for great customer service & answering the phone!
All your Rusty Birds are nice.